E12.6 Carry out some verification and validation tests with the Panorama Televisions model (Appendix 2: Section A2.2.1).

Table 12.1 Simulation Results and Real World Data for Mean Customer Waiting Time (minutes) at a Bank.

Replication/Day Simulation result

(mean customer waiting time)

Bank data

(mean customer waiting time)

1 1.06 0.97 2 1.02 1.01 3 1.06 1.00 4 1.03 1.01 5 1.01 0.98 6 1.11 1.03 7 0.98 1.02 8 1.08 0.95 9 1.06 1.00 10 1.02 1.06 Mean 1.04 1.00 St. dev. 0.04 0.03