Identify a situation in which you have some responsibility for another person whose performance is significantly below your expectation. Using the Work Performance Assessment Survey included in the Skill Practice section, collect information on the individual’s perceptions of the situation. Using the diagnostic model (decision tree) in that section, specifically identify the perceived performance problems. Compare these results with your own views of the situation.

Conduct an interview with the individual and discuss the results, highlighting areas of disagreement. Based on this discussion, formulate a plan of action that both parties accept. If inadequate ability is a problem, follow the resupply, retrain, refill, reassign, and release remedial steps. If insufficient effort is a problem, use the steps for reprimanding, redirecting, and rewarding discussed in this chapter as a resource for this discussion. Implement this plan for a period of time and then report on the results.

AppendixLO1