Select a specific conflict with which you are very familiar. Using the framework for identifying the sources of conflict discussed in this chapter, analyze this situation carefully. It might be useful to compare your perceptions of the situation with those of informed observers. What type of conflict is this? Why did it occur? Why is it continuing? Next, using the guidelines for selecting an appropriate conflict management strategy, identify the general approach that would be most appropriate for this situation. Consider both the personal preferences of the parties involved and the relevant situational factors. Is this the approach that the parties have been using? If not, attempt to introduce a different perspective into the relationship and explain why you feel it would be more productive. If the parties have been using this approach, discuss with them why it has not been successful thus far. Share information on specific behavioral guidelines or negotiation tactics that might increase the effectiveness of their efforts.

AppendixLO1