3. Voice recordings and phone trees helped automate customer service via the phone and helped make it
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3. Voice recordings and phone trees helped automate customer service via the phone and helped make it more effi cient. What are your thoughts on automation in social media customer service? Can it help? Find an example of social automation working and one example where it is not working.
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Social Media Strategy Marketing And Advertising In The Consumer Revolution
ISBN: 9781442251533
1st Edition
Authors: Keith A. Quesenberry
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