6-31. Amajor candy company markets 35 different products. Past experience dictates that there is a 2% chance that in any given year a dissatisfied customer will file a complaint with his or her consumer protection agency against the company concerning any one of its products. A new product is to be distributed to the company’s retail outlets. What is the probability of the first complaint in the second year of sales? In the fifth year? What is the mean and variance for the random variable X (the year in which the first complaint is filed)?