Food delivery complaint. eLogii is a global technology platform that helps companies meet their customers increasing expectations

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Food delivery complaint. eLogii is a global technology platform that helps companies meet their customers’ increasing expectations when it comes to delivery and field services. An article posted on 10th August 2020 by eLogii states that 70% of all customer complaints about food delivery result from a mismanaged quality of service. The proportion of the type of food-delivery-related complaints are listed in the second column of the following table. Assume that 355 food-delivery-related complaints are sampled and segregated according to the complaint type. The number of each type is listed in the last column. This information is saved in the accompanying file. Test whether the distribution of the type of customer complaint is different from the proportions provided by eLogii at a = .05 significance level. Compliant Proportion Number Food not warm and/or fresh 0.19 65 Food delivered late 0.18 60 Incorrect items received 0.14 54 Restaurant ignored notes/ instructions 0.14 50 Prices were inconsistent 0.13 44 Food got messed up during delivery 0.12 42 Menus were inconsistent or limited 0.10 40

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Statistics For Business And Economics

ISBN: 9781292413396

14th Global Edition

Authors: James McClave, P. Benson, Terry Sincich

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