According to the chapter, which is correct and most complete?

a. TQM has little to do with technology transfer from Europe to the U.S.

b. The perception that TQM is anti-business developed in the last five years.

c. One of Deming’s 14 points is that fear is a necessary evil.

d. All of the above are correct.

e. All of the above are correct except

(a) and (d).