You have to do an in-company project as part of the assessment for your degree. Your tutor has arranged access to a local supermarket to investigate the quality of customer relations, and the contact, who is deputy manager, has suggested that you talk to members of two departments: one appears to be very successful, and the other is regarded as problematic.

Here are some possible scenarios. What would you do?

1. When you arrive for the initial meeting with the deputy manager you are informed that she has been called on urgent business to the regional head office and cannot see you.

2. When you meet the deputy manager she asks you to sign a non-disclosure agreement.

3. During a one-to-one interview with a checkout assistant she comments that there have been incidents of sexual harassment in her department. What do you do with this information, if anything?

4. After conducting a number of interviews in both departments the deputy manager asks you for your opinion of the qualities of both supervisors.

5. During the project, one team member persistently fails to pull his weight. How do you deal with this?