1. As Starbucks continues to expand globally, what factors might affect partner responses on a partner view survey? What are the implications for managers?

2. Look at the description of the types of people Starbucks seeks. What individual behaviour issues might arise in managing these types of people? (Think in terms of attitudes, personality, etc.) What work team issues might arise? (Think in terms of what makes teams successful.

3. Describe in your own words the workplace environment Starbucks has tried to create. What impact might such an environment have on motivating employees?

4. Howard Schultz says, “We all want the same thing as people—to be respected and valued as employees and appreciated as customers.” Does the company respect and value its partners (employees)? Explain. What do you think this implies for its employee relationships?

5. If you were an executive, would you be concerned about the drastic drop in ranking on the list of best companies to work for and not being ranked in the most current list? Why or why not? What actions might you take?

6. Describe Howard Schultz’s leadership style. Would his approach be appropriate in other types of organizations? Why or why not? Do you agree that leadership succession planning is important? Why or why not?