11. Joel Trueheart supervises customer service representatives for a toy company. The employees handle complaints and questions from customers calling the company’s toll-free telephone number.

To fill a vacancy in the department, Trueheart has reviewed many résumés and is in the process of interviewing a few candidates. One of the most impressive résumés is that of Sophia Ahmad, but when Trueheart meets her, he is startled to observe that she is blind. What should he do to make sure he is complying with the Americans with Disabilities Act?