3. Suppose you are a supervisor of TSA screeners in an airport. You notice that a passenger...

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3. Suppose you are a supervisor of TSA screeners in an airport. You notice that a passenger is visibly upset about having her carry-on bag inspected.

As you step near the table where the inspection is taking place, you hear her say,

“You’re going to make me miss my flight.”

Would you get involved in this situation? If so, how? What, if any, mediation skills from NCRC might help you?

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