6. Ron Herbst is a supervisor in a clinical laboratory. He has noticed that one employee regularly...
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6. Ron Herbst is a supervisor in a clinical laboratory.
He has noticed that one employee regularly comes to work in a surly mood. The employee is getting his work done on time, but his attitude seems to be affecting other employees.
a. How can Ron initiate conflict resolution with this employee? How should he describe the problem?
b. If the employee responds to Ron’s statement of the problem by saying, “I’m fine. Don’t worry about me,” what should the supervisor do and say?
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