9. Bonnie First supervises respiratory therapists at a large community hospital. One day her manager said, “Your department used too much overtime again last week. I want you to propose a solution to this problem, and I think you need to involve the employees in finding the solution. Get back to me in a week with your ideas.” To prepare for the next meeting with her manager, Bonnie decided she needed to hold a department meeting at 1:00 the next afternoon. She asked two therapists to spread the word about this meeting.

At the meeting, Bonnie described the problem.

To her disappointment, no one seemed to have any suggestions. She said, “Unless someone has a better idea, you’re just going to have to help each other out more when someone is having trouble keeping up. And don’t hesitate to ask me to pitch in, too.”

How could the supervisor have better planned this meeting?