Organizational renewal is a continuous process, often resulting from the synergy of leadership and change. Baptist Health Care serves as an example of how one organization consistently responds over time to the swiftly changing healthcare environment and effectively manages the changes necessary to achieve success. Striving for a culture of continuous improvement where employees understand their role is a critical component. The process is cyclical, beginning with setting objectives (the five pillars).

Then metrics are established against which to measure progress. Once progress is made and measured, new objectives are set, based on internal and external changes, and the cycle of improvement continues. The implications for supervisors are that they need to fix the problems of today while focusing on where they want to be tomorrow.

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