Perceptive supervisors who regularly interact with employees can detect changes in engagement by monitoring employee behaviors and such key indicators as absenteeism and performance trends.

The attitude survey is another method of assessing engagement and, when used over time, monitoring trends that reflect engagement changes in the workforce. When possible, supervisors and higherlevel managers should correct problems that have been brought to their attention through the survey.

A participative approach is desirable when considering attitude survey data, in which the supervisor discusses the results with supervisors and employee groups and encourages them to recommend changes and improvements. P-987