Selection is the process of choosing the best applicant to fill a particular job. After job applicants are located, information must be gathered to help in determining who should be hired.

Supervisors will use either a directive or nondirective interview approach, or some combination of the two. The directive interview is highly structured;

the supervisor asks each applicant specific questions and guides the discussion. In the nondirective interview, the supervisor allows the applicant freedom to determine the course of the discussion. The supervisor is tasked with establishing a setting for the interview that is private and comfortable for the applicant. In some cases, the most appropriate setting is a virtual setting.

The supervisor may open the employee selection interview by using an approach that reduces tension, such as asking a question that is easily answered. The supervisor should explain the job, use effective questioning techniques, and take appropriate notes. When evaluating an applicant, the supervisor should avoid such common pitfalls as making hasty judgments; allowing generalizations, such as the halo or the horns effect; or forming impressions based on personal biases or preferences. The OUCH test will help the supervisor minimize judgmental errors.

At the conclusion of the interview, the supervisor should remember that the applicant is entitled to a decision as soon as possible. The supervisor should strive to have the applicant leave with an impression of fair and courteous treatment. P-9687