Supervisors should serve as coaches in the conduct of their daily activities. During the performance appraisal process, supervisors should provide employees with information, instruction, and suggestions relating to their job assignments and performance.

Supervisors can use a coaching approach to prepare high-performing employees for greater responsibility as well as to improve the performance of all employees. Ongoing employee skill development is essential. Based on the performance appraisal, the coach develops a plan for improvement. Specific improvement goals are set. The employee receives instruction and is given an opportunity to practice.

The coach provides feedback and encouragement. P9658