A ride at an amusement park is an example of a service operation where there is direct
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A ride at an amusement park is an example of a service operation where there is direct contact between the customer and server, but little variation in the service process— neither the customer nor server has much discretion in how the service will be provided. As shown on the service-system design matrix, which type of service is being delivered? (Answer in Appendix E)
LO9-3
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ISE Operations And Supply Chain Management
ISBN: 9781260575941
16th International Edition
Authors: F. Robert Jacobs, Richard B. Chase
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