Characterize the following goods and services on the low–high-customer-contact continuum and justify your answer in a sentence or two.

a. participating in a case study classroom discussion

b. listening and taking notes in a classroom lecture

c. machining an aluminum part in a factory

d. taking your automobile to the dealer for repair and waiting for service contact

e. playing golf in a foursome of friends

f. driving a truck and delivering the shipment at the loading dock 

g. handling a customer’s claim on a lost shipment over the telephone 

h. approving medical claims in an insurance company