How well do you believe the call center is performing? How helpful is the information on complaints

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How well do you believe the call center is performing? How helpful is the information on complaints provided by the consultants?

3. Based on your flowchart and the list of complaints, where should Mr. Watterson focus his attention for improvements?

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ISE Operations And Supply Chain Management

ISBN: 9781260575941

16th International Edition

Authors: F. Robert Jacobs, Richard B. Chase

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