Keuka Park Savings and Loan currently has one drive-up teller window. Cars arrive at a mean rate
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Keuka Park Savings and Loan currently has one drive-up teller window. Cars arrive at a mean rate of 10 per hour. The mean service rate is 12 cars per hour per window. To improve its customer service, Keuka Park Savings and Loan wants to investigate the effect of a second drive-up teller window. What effect would adding a second (new) teller window have on the system? Does this system appear acceptable?
Use the Single Server Queue or Multiple Server Queue Excel templates as appropriate for your analysis.
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