The Hudson Jewelers case study in MindTap integrates material found in each chapter of this book.

Case Questions for Discussion:

1. Use one of the three value chain frameworks discussed in this chapter to characterize the diamond value chain. How does this value chain gain a customer? How does it create value? How does it keep a customer?

2. Research what major diamond producers are doing regarding social, environment, and financial sustainability practices. Study corporate annual reports, for example. Provide two or three examples.

3. Write a two-page paper on “blood diamonds” and/or “ethical diamonds.” Define each and explain the positives and negatives for this social sustainability issue. What should be the role of diamond producers? What is the role of operations managers in this industry?