6 .2 The most successful relationships are those where customers and suppliers develop trust and an understanding
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6 .2 ‘The most successful relationships are those where customers and suppliers develop trust and an understanding of their requirements and interests, accompanied by a concern for both learning from and providing assistance to each other.’
( a ) Define the words ‘trust’ and ‘understanding’.
(
b) Can there be trust without understanding?
(
c) What are the characteristics of a ‘learning organisation’?
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Procurement And Supply Chain Management
ISBN: 9781292317915
10th Edition
Authors: Kenneth Lysons, Brian Farrington
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