The most successful relationships are those where customers and suppliers develop trust and an understanding of their
Question:
‘The most successful relationships are those where customers and suppliers develop trust and an understanding of their requirements and interests, accompanied by a concern for both learning from and providing assistance to each other’.
(a) Define the words ‘trust’ and ‘understanding’.
(b) Can there be trust without understanding?
(c) What are the characteristics of a ‘learning organisation’?
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Related Book For
Procurement And Supply Chain Management
ISBN: 9781292086118
9th Edition
Authors: Kenneth Lysons, Brian Farrington
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