The most successful relationships are those where customers and suppliers develop trust and an understanding of their

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‘The most successful relationships are those where customers and suppliers develop trust and an understanding of their requirements and interests, accompanied by a concern for both learning from and providing assistance to each other’.

(a) Define the words ‘trust’ and ‘understanding’.

(b) Can there be trust without understanding?

(c) What are the characteristics of a ‘learning organisation’?

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Procurement And Supply Chain Management

ISBN: 9781292086118

9th Edition

Authors: Kenneth Lysons, Brian Farrington

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