7.3 This chapter talks about face-to-face contact with the client and the need to build a good...

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7.3 This chapter talks about face-to-face contact with the client and the need to build a good credible relationship. If you were an analyst meeting the System Telecom Personnel Director for the first time to discuss the terms of reference mentioned in question 7.1, how would you begin to build this relationship? Be as specific as you can.

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