SoftWear Silhouettes is a rapidly growing mail-order house specializing in all-cotton clothing.

Management would like to expand sales to the Web by creating an ecommerce site. The company has two full-time systems analysts and one programmer. Company offices are located in a small, isolated New England town, and the employees who handle the traditional mail-order business have little computer training.

a. Considering the company’s situation, draw up a list of software attributes that SoftWear Silhouettes should emphasize in its choice of software to create a website and integrate the mailorder business with business from the website.

b. Would you recommend COTS software, custom software, or outsourcing to a SaaS provider?

State your choice and defend it in a paragraph.

c. List the variables that contributed to your response in part b.