3. How would your communication differ if you acted according to a linear or transactional model of communication? When you’ve watched the video online, critique and analyze this encounter based on the principles you learned in this chapter. Then compare your work with the author’s suggested responses. Online, even more videos will let you continue the conversation with your instructor.

Your supervisor asks you to mentor a new employee, Toya. After 2 weeks, you perceive that the new person is responsible and punctual, and takes initiative. At the same time, you realize that Toya is careless about details. You’ve also noticed that she seems insecure and wants a lot of affirmation and praise. You want to give her honest feedback so she can improve her performance, yet you are afraid she will react defensively. You ask her to meet with you to discuss her first 2 weeks.

You: How are you liking the job?

Toya: I like it a lot, and I’m trying to do my best. Nobody has said anything, so I guess I’m okay.

You: I’ve noticed how responsible you are.

Toya: Thanks. So I guess I’m doing okay?

You: What if someone suggested that there are ways you can improve?

Toya: What do you mean? Nobody’s said anything to me.