1 Costco opened stores in Australia in 2009 and continues to expand internationally. Have you shopped at...

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1 Costco opened stores in Australia in 2009 and continues to expand internationally. Have you shopped at a Costco store? How do you think a Costco store compares to a Target, Big W or Kmart store? What do you value most when selecting a low-priced store at which to shop? In 2010, Costco's reputation for rock-bottom pricing and very thin profit margins helped the company maintain its position as the fourth-largest retailer and the number one membership warehouse retailer in the United States, with 572 stores (425 in the United States), 142000 employees and 55 million members. Sales reached US$76 billion, up 9.1 per cent, reflecting, in part, a unique corporate culture that doesn't just pay lip service to the value of its employees, but maintains a reputation for honouring that value. CEO Craig Jelinek, successor to founder and long-time CEO James Sinegal, believes that the secret to Costco's success lies in the many ways the company overturns conventional wisdom. Despite Wall Street criticism, the company is devoted to a well-compensated workforce and scoffs at the notion of sacrificing the wellbeing of its employees for the sake of profits. Average hourly wages of around US$20 smash those of competitors (US$10-$11.50 per hour). Costco's competitors attempt to improve profits and shareholder earnings by keeping wages and benefits low. As a result, Costco enjoys a reputation of having a loyal, highly productive workforce, and store openings attract thousands of high-quality applicants.

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Management

ISBN: 9780324317985

7th Edition

Authors: Richard L. Daft

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