3 How do you think Jamie should have handled each of the incidents with Marianne? Holly and Carol Jean? Victoria? Jamie Westbrook takes pride in her position as salon manager for SharpStyle Salon, one of a chain of hairdressing salons under the Gold Group umbrella. She oversees a staff of 15 including hairdressers, a nail technician, receptionists and hairdressing apprentices. Jamie enjoys a reputation as a manager who works very hard and takes care of her people. Hairdressers want to work for her.

Following the salon's new-hire policy, Jamie began as a hairdressing apprentice and quickly became a top hairdresser in the company through a combination of skill, a large and loyal client base and long hours at work. In 2016, retiring manager Carla Weems hand-picked Jamie as her successor, and the board quickly approved.