1. Implementing RFID is a complex situation that draws on many managerial roles. Describe the ways that the management team from Hartsfi eld-

Jackson will fulfi ll Mintzberg’s managerial roles and subroles (see Exhibit 1.3) as it thinks through the decision.From sports to school to work to civic involvement, working in teams is increasingly part of our experience.

But although working in teams is more and more common, making decisions as teams is not necessarily any easier. You will learn more about managing teams in Chapter 10, but to give you more experience with teamwork, a “Management Team Decision” exercise designed for a group of three to fi ve students is included in each chapter. As a group, you must come to a mutually agreeable decision on the scenario presented.

Each “Management Team Decision” will focus on a management topic presented in the chapter. For Chapter 1, you’ll work with the management function of planning and organizing as you decide whether to implement RFID at the airport.

Baggage Claims—Is RFID the Ticket?

What a trip!93 You’re exhausted from changing planes

(three times because of cancellations) and trying to corral your colleagues as well as their luggage. And after all the cramped seats, complaining travelers, long lines, and marginal food, your team still hasn’t come to a decision about what do to—at your own airport.