1. What type of operations management does this scene show—manufacturing operations management or service operations management? Martin Scorsese’s lengthy, complex, and beautifully fi lmed Casino off ers a close look at the gambling casinos of Las Vegas and their organized crime connections in the 1970s. It completes his trilogy that began with Mean Streets (1973) and continued with Goodfellas (1990). In Casino, ambition, greed, drugs, and sex ultimately destroy the mob’s gambling empire. The fi lm includes strong performances by Robert De Niro, Joe Pesci, and Sharon Stone. The violence and expletive-fi lled dialogue give Casino an R rating.

This scene, which comes from the beginning of “The Truth about Las Vegas” sequence, opens the fi lm and establishes important background about casino operations. Listen carefully to Sam Rothstein’s

(De Niro) voice-over. He quickly describes the casino’s operation and explains how it tries to reach its goals.