1. Which historical management theory gives the best justifi cation for implementing peer review systems? Which theory would not support peer reviews?Your troubles began when the teenage clerk at one of your convenience stores wrestled a gun away from a would-be robber. On hearing the story, your friends said, “How brave!” and “Did you give him an award?”

but you and the other managers in the company all had a very different reaction. You know you will have to fi re the employee for violating a long-standing and well-known company policy against heroism. Convenience store robberies are a common occurrence, and if your (mostly young) workers, manning dozens of stores, begin to attempt behind-the-counter vigilantism, you will have a serious problem on your hands.

Despite the unanimous mind-set of your management team, you realize that fi ring the employee outright may create negative fallout among the other employees. At least one employee in particular is likely to vocally protest the fi ring. As you sit with your team trying to decide how to resolve this issue, one of your managers proposes implementing a peer review process at the company. A panel of employees would be responsible for arbitrating disputes and resolving any disagreements between how managers enforce the rules and how employees experience those rules being enforced.