2. In what ways might managers at P. F. Chang’s use positive reinforcement for their kitchen crew or wait staff ?What motivates you—money, prestige, fear, vacation, recognition, or something else altogether diff erent? Not everyone is motivated by the same things. The same is true for workers everywhere, including P. F. Chang’s bistros. It’s easy to see what motivates managers and executives at P. F. Chang’s: They want customers to love the food and atmosphere, they want their business to succeed and grow, and they want to earn a good living in return for their investment and hard work. “We are truly glad you are here,”

says P. F. Chang’s motto, “and we will do everything possible to make you want to come back again.” This is the biggest motivation of all—to have customers come back. But what motivates the employees at P. F.

Chang’s—the wait staff , bartenders, hosts, chefs and kitchen crew, bussers, and dishwashers?