3. Describe a situation in which confl ict might arise in a NEADS team. All the teams you have encountered in this chapter have been teams of people. NEADS, the National Education for Assistance Dog Services, functions with teams of people as well. But another type of teamwork is central to the mission of NEADS: the team of human and dog. NEADS acquires, raises, trains, and matches service dogs to meet the needs of people with limited physical mobility or who are deaf.

A typical service dog may be trained to respond to a blaring smoke alarm or ringing telephone, nudge a light switch on or off with its nose, or retrieve items for an owner. Since this partnership is intended to last a lifetime, it is important for the match to be perfect. Step into the management workplace of NEADS to fi nd out how this unique organization implements teams—both human and canine.