GE calls Six Sigma The Roadmap to Customer Contact. Results have exceeded GEs most optimistic predictions. Briefl

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GE calls Six Sigma “The Roadmap to Customer Contact.” Results have exceeded GE’s most optimistic predictions. Briefl y list and explain the three key elements of quality. How would you set about establishing performance standards for these key elements of quality?

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Management Meeting And Exceeding Customer Expectations

ISBN: 115052

9th Edition

Authors: Warren R.Plunkett , Raymond F.Attner , Gemmy S.Allen

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