Identify a business and a position within it that deals with the public.

For example, you could choose a loan officer or a teller in a bank; a bagger, meat cutter, or checkout clerk at a grocery store; a sales clerk at a Gap store; or a sales rep for a local beer distributor. Talk to people within and outside the company who deal with the person in that position, and talk to some of the people who currently hold that position. Then prepare a written assessment of the typical training needs of a new person for that position.