The production department is undergoing an upgrade of its automation program.

It has a conflict that needs to be controlled and managed. The line supervisor wants to standardize on machines supplied by an American vendor, as his people will eventually use them. The automation team leader believes, on the other hand, that Swiss-made machines will result in greater productivity. Being a specialist in automation, she was brought into the department to find ways of significantly improving productivity.

The department head does not know what to do, as these two experts frequently fight in staff meetings. He regrets that he has not kept up with the automation technology to enable him to arbitrate and decide on the best way.

What should the department head do now?