Match the term to its definition.

Fixed office hours

a. Set time when an animal is expected at the veterinary facility for a later exam or surgery

b. An appointment that must be seen immediately and is a life or death situation

c. Written reminder for clients that includes a date and time to remember the appointment scheduled for their pet

d. Information provided to all staff members as to what the staff expectations are, such as the dress code, policies on vacation time, personal time, and sick leave

e. Appointment scheduled in the appointment book as physical exams during the office appointment schedule; examples would be vaccinations, yearly exams, and rechecks

f. Appointment scheduled during the veterinarian’s set time for doing surgeries and anesthesia, usually separate from routine office hours

g. Appointments maintained by a veterinarian seeing a total number of patients within a set amount of time during the day and is based on each hour the facility is open

h. Appointments seen throughout the day when clients arrive and the patients are seen in the order they enter the facility during set times

i. Software item used to schedule appointments and maintain medical information on the veterinary computer system that allows future use of information in an organized manner

j. A set time for the client to bring in an animal and leave the patient for exams, surgeries, and other procedures according to the veterinarian’s schedule
k. Appointments scheduled based on each patient being seen at a specific time by the veterinarian during the day, such as an appointment scheduled for 1:00 p.m.
l. Appointment scheduled for the veterinarian to examine a patient in the owner’s home

m. M set amount of time that is required to see a patient, such as 15 minutes

n. A vehicle equipped with veterinary equipment, tools, and supplies that travels to a client’s home to examine a patient

o. A client that does not have an appointment and arrives at the hospital wishing to see the veterinarian by walking in the door

p. Information provided to all staff members on the workings of the veterinary facility itself, such as client rules, scheduling methods, payment procedures, and client visitation times