Which of the following responses is the best example of effective communication?
a. I am sorry to hear about “Kitty” being hit by a car, Mrs. Campbell. You must be taking it pretty hard. Cats get themselves into so much trouble. That is why I like dogs better.
b. Of course there is no ashtray; didn’t you see the no-smoking sign?
c. I know you were in a hurry, Mrs. Smith, but payment is still expected when services are provided.
d. Hello, Mr. Tate, how are you and “Fluffy” today? Please have a seat and we will be with you shortly.