Question

Why was I Charged?

Answer

If you've noticed a charge on your account, it might be due to the following reasons:

1. Active Membership: Your membership was still active on the renewal date. This occurs when you enrolled in or purchased the membership plan, which automatically renews unless you cancel.
2. No Cancellation Request: You didn't initiate the cancellation request from your account before the renewal date.
3. Incomplete Cancellation Process: You did not complete the cancellation process from your account after receiving the final step email.
   
   To verify the charge, please Sign in to your account and check the Transaction History tab to see when you were charged, what for, and how much.
   
   Reminder:
   To avoid future charges, please ensure you complete the cancellation process before the next billing cycle.