Suppose a company have a sales force and customer service division. You are in charge of coming up with a customer satisfaction strategy to help the organization increase sales and customer satisfaction.
Create a script of no more than addressing unhappy customers. The cause of the unhappy customer is up to the team and can include more than one cause and the script(s) should include the following: The script is a response to an unhappy customer. The script includes an option for refunding or exchanging a product or service. The script allows you to regain the customer's trust.