Question: Suppose that you are the project leader for the development of a new airline reservation system that will be used by the airline's in-house reservation

Suppose that you are the project leader for the development of a new airline reservation system that will be used by the airline's in-house reservation agents.
The system will replace the current command driven system designed in the 1970s that uses terminals.
The new system uses PCs with a Web-based interface. Develop a migration plan (including both conversion and change management) for your telephone operators.

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