Suppose that you are vice-president of branch services at the Credit Union of Kelowna. You notice that

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Suppose that you are vice-president of branch services at the Credit Union of Kelowna. You notice that several branches have consistently low customer service ratings even though there are no apparent differences in resources or staff characteristics. Describe an appreciative inquiry process in one of these branches that might help to overcome these problems.
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Canadian Organizational Behaviour

ISBN: 978-0070401877

8th Canadian Edition

Authors: Steven Lattimore McShane, Sandra Steen

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