Takada Company makes racing bicycles. Its Lightning model is considered the top of the line in the industry. Three months ago, to improve quality and reduce production time, Takada Company purchased and installed a computer-integrated manufacturing system for the Lightning model. Management is interested in cutting time in all phases of the delivery cycle. The controller’s office gathered these data for the past four-week period:

Analyze the performance of the Lightning model for the four-week period, focusing specifically on product delivery cycle time and on customersatisfaction.

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Week Average process 23.2 time (hours) Average setup 24.6 24.4 time (hours) Customer complaints Delivery time (hours) on-time deliveries (%) Production backlog 23.8 1.2 36.4 34.8 98.1 38.2 9 2 97.2 8,320 27.2 35.5 96.3 8,430 26.4 34.1 8,230 8,340 Production cycle 27.9 time (hours) Purchase-order lead time (hours) Warranty claims