The following list includes activities that are performed in a physician’s office. Classify each activity as value-added or non-value-added. For each non-value-added activity, state whether it can be eliminated without jeopardizing the office’s operations.
a. Patient checks in.
b. Medical records clerk pulls patient’s medical records.
c. Patient waits in reception area to be called to exam room.
d. Nurse takes vital signs (temperature, blood pressure, height, weight).
e. Patient waits in exam room.
f. Doctor completes examination.
g. Billing clerk files insurance claim.
h. Accounting clerk processes patient payments.
i. Accounting clerk resolves billing errors.