The IT team at Game Technology prepared DFDs for the new Customer Contact Care system (C3). Now,
Question:
A. Draw a use case diagram that includes the entities and the use cases.
B. Draw a state transition diagram that shows the customer categories and the conditions for each category.
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A B Customer Initiates Request product info 00 ...View the full answer
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Related Book For
Systems Analysis and Design
ISBN: 978-1133274636
9th Edition
Authors: Shelly Cashman, Gary B. Shelly and Harry J. Rosenblatt
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