The manager of AJ’s Fitness Center, a full-service health and exercise club, recently conducted a survey of 1,214 members. The objective of the survey was to determine the satisfaction level of his club’s customers. In addition, the survey asked for several demographic factors such as age and gender. The data from the survey are in a file called AJFitness.
a. One of the key variables is “Overall Customer Satisfaction.” This variable is measured on an ordinal scale as follows:
5 = very satisfied 4 = satisfied 3 = neutral 2 = dissatisfied 1 = very dissatisfied
Develop a frequency distribution for this variable and discuss the results.
b. Develop a joint relative frequency distribution for the variables “Overall Customer Satisfaction” and “Typical Visits Per Week.” Discuss the results.