The operations manager for Superfast Airlines at Chicagos OHare Airport noticed an increase in the number of

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The operations manager for Superfast Airlines at Chicago’s O’Hare Airport noticed an increase in the number of delayed flight departures. She brainstormed possible causes with her staff;

Aircraft late to gate

Acceptance of late passengers

Passengers arrive late to gate

Passengers processing delays at gate

Late baggage to aircraft

Other late personnel or unavailable items

Mechanical failures

Draw a cause and effect diagram to organize the possible causes of delayed flight departures into the following major categories; equipment, personal, managerial control. Provide a detailed set of causes for each major cause identified by the operation manager, and incorporate them in your cause and effect diagram

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Operations management processes and supply chain

ISBN: 978-0136065760

9th edition

Authors: Lee J Krajewski, Larry P Ritzman, Manoj K Malhotra

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