The operations manager for Superfast Airlines at Chicagos OHare Airport noticed an increase in the number of
Question:
The operations manager for Superfast Airlines at Chicago’s O’Hare Airport noticed an increase in the number of delayed flight departures. She brainstormed possible causes with her staff;
Aircraft late to gate
Acceptance of late passengers
Passengers arrive late to gate
Passengers processing delays at gate
Late baggage to aircraft
Other late personnel or unavailable items
Mechanical failures
Draw a cause and effect diagram to organize the possible causes of delayed flight departures into the following major categories; equipment, personal, managerial control. Provide a detailed set of causes for each major cause identified by the operation manager, and incorporate them in your cause and effect diagram
Step by Step Answer:
Operations management processes and supply chain
ISBN: 978-0136065760
9th edition
Authors: Lee J Krajewski, Larry P Ritzman, Manoj K Malhotra