The popularity of Southwestern University's football program under its new coach Phil Flamm surged in each of
Question:
At his staff meeting the following Monday, Wisner turned to his VP of administration, Leslie Gardner. "I wish you would take care of these football complaints, Leslie," he said. "See what the real problems are and let me know how you've resolved them."
Gardner wasn't surprised at the request. "I've already got a handle on it, Joel," she replied. "We've been randomly surveying 50 fans per game for the past year to see what's on their minds. It's all part of my campuswide TQM effort. Let me tally things up and I'll get back to you in a week."
When she returned to her office, Gardner pulled out the file her assistant had compiled (see Table 6.6 ). "There's a lot of information here," she thought.
Discussion Questions
1. Using at least two different quality tools, analyze the data and present your conclusions.
2. How could the survey have been more useful?
3. What is the next step? * This integrated case study runs throughout the text. Other issues facing South western's football stadium include:
(A) Managing the renovation project (Chapter 3);
(B) Forecasting game attendance (Chapter 4 );
(D) Break-even analysis of food services (Supplement 7 Web site);
(E) Locating the new stadium (Chapter 8 Web site);
(F) Inventory planning of football programs (Chapter 12 Web site); and
(G) Scheduling of campus security officers/staff for game days ( Chapter 13 Web site).
Step by Step Answer:
Principles of Operations Management Sustainability and Supply Chain Management
ISBN: 978-0134181981
10th edition
Authors: Jay Heizer, Barry Render, Chuck Munson