The registrar’s office of Polk Community College is responsible for maintaining a record of each student’s grades and credits for use by students, instructors, and administrators.

1. Assume that you are a manager in the registrar’s office and that you recently joined a team of managers to review the grade-reporting process. Explain how you would prepare a report of grades for students’ use and the same report for instructors’ use by answering the following questions:

a. Who will read the grade report?

b. Why is the grade report necessary?

c. What information should the grade report contain?

d. When is the grade report due?

2. Why does the information in a grade report for students’ use and in a grade report for instructors’ use differ?

3. Visit the registrar’s office of your school in person or through your school’s website. Obtain a copy of your grade report and a copy of the form that the registrar’s office uses to report grades to instructors. Compare the information that these reports supply with the information you listed in 1. Explain any differences.

4. What can the registrar’s office do to make sure that its grade reports are effective in communicating all necessary information to readers?